FAQ_EN - TntConnect

How do I get past, "Interface not supported, , There is some problem with the way Office is installed on your machine.*"?

TntConnect integrates with a few Microsoft Office applications: Word Excel Outlook If you receive this error "Interface not supported", then there might be a problem with the way Office is installed on your machine. First of all, restart your computer...

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "File "*" doesn't exist"?

If TntMPD is trying to reopen your most recent database, but for some reason that database is not available, you might get this error. If you're running TntSync and trying to synchronize two TntMPD databases you might also get this error. It usually means...

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "Command failed, , There is some problem with the way Office is installed on your machine.*"

Try restarting the Office program you are trying to connect to. If that doesn't help, try restarting your computer. If the problem persists, check out this FAQ article: http://www.tntware.com/tntmpd/faqs/en/how-do-i-get-past-quot-interface-not-supported...

Published 2 Apr 2025 10:44 PM by TntWare

What is the "Keep for TntMPD" iOS (iPhone / iPad) app?

Unfortunately, this app is no longer available. It was an IOS app that could synchronize with TntMPD by connecting to your database on Dropbox.

Published 2 Apr 2025 10:44 PM by TntWare

How does TntMPD 3.0 help me sync with my iPhone or Android phone via Outlook?

Background (Developer Perspective) TntMPD’s “Sync with Outlook” feature has been included since the original release of TntMPD in late 2000. But to be honest with you, I (the developer of TntMPD) never really used it! I originally wrote...

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "The length of the organization code (*eConnect) is longer than 25 characters"?

TntMPD has always had a limit of 25 characters on the organization code stored internally in the database. TntMPD 3.0 now reports when the organization code is too long. This might seem like a nuisance, but in the past this was a bug and caused some unexpected...

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "Unrecognized database format '*.mpddb'"?

The Quick Fix This error means that your database file has been corrupted. The solution is to restore a backup. Under the " File " menu, click on " Restore " to see a list of recent auto-backups. Select the most recent backup and click the " Restore ...

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "An error occured while backing up the database:, , Could not create *"?

You might receive this error if you have customize the backup path to a location that TntMPD is not allowed to write out to. To revert to the default backup location, under the Tools menu, click Options , then click the Installation tab. Change the Backup...

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "An error occured while backing up the database:, , You do not have write permissions to the directory:, *"?

View this FAQ article to see how to get past this issue.

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "An error occured while checking the password validity:, , Unrecognized database format '*.mpddb'"?

Your database file has been corrupted (damaged). For guidance on how to recover a corrupted database: click here .

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "Error Running AppleScript "MergeToWordMac""?

Usually you can get past this error by quitting Microsoft Word. To do this: 1. Command-Tab to switch to Microsoft Word. 2. Command-Q to Quit Microsoft Word. 3. Start Microsoft Word, but make sure there are no prompts waiting for your attention in Word...

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "Call was rejected by callee, , This issue may have to do with Norton Antivirus blocking scripting of Word*"?

When TntMPD fails to connect to MS Word to automate a mail merge, it's usually one of two things. Either Word is not installed or running correctly. Or there's an anti-virus program putting itself in the way to prevent what it thinks is malicious software...

Published 2 Apr 2025 10:44 PM by TntWare

How can I merge/combine two contacts into one?

First, pick the contact you want to keep , and the contact you want to delete . Then, on the contact you want to delete: Select all their tasks and right-click to " Link Item(s) to a Different Contact ..." (and choose the contact you want to keep) Select...

Published 2 Apr 2025 10:44 PM by TntWare

How can I add integration for a newsletter service?

You need to host a simple text file on your site that describes to TntConnect what your various endpoints are. It's in the "ini" format. As an example, here's some actual endpoints: [simple] http://www.chalkline.org/ini.txt [advanced] http://www.prayerletters...

Published 2 Apr 2025 10:44 PM by TntWare

How do I get past, "A first, last or organization name must be entered for this contact., , No records were imported"?

When you import contacts, you can either import a contact with just an Organization Name (no Title, First Name, Middle Name, Last Name or Suffix). with a First Name and/or Last Name (no Organization Name). Each contact must have either an Organization...

Published 2 Apr 2025 10:44 PM by TntWare